A comprehensive operational manual tailored for the JK8 dual-platform architecture: System Admin Platform (global multi-tenant provisioning, subscription tiers, and system infrastructure) and Vendor Organization Platform (multi-brand management, team onboarding, financial analytics, player lifecycles, and risk controls). 专为 JK8 双平台架构打造的实战操作手册：覆盖面向超级管理员的系统运维管理平台（多租户开通、订阅方案门限、邮件与全域公告）以及面向商户运营商的租户业务平台（多品牌运营、团队赋权、多维报表分析、留存风控与精准营销）。
Provision a separate tenant boundary for a gaming vendor in the top form, then use the 4 table sub-panels (Org Members, Brands, Email host, and Subscription) to fully bootstrap their operating environment.
在顶部表单开通独立的商户隔离租户环境，随后通过表格行的四大子面板（Org Members 成员、Brands 品牌、Email host 专属域名 与 Subscription 订阅套餐）完成完整的商户运行环境建档。
/system > Organizations, locate the top form card. Enter the business name, unique URL slug, and optional email host override (bare host only, e.g. tenant.example.com).
进入 /system > Organizations 页面顶部表单卡片。输入商户企业全称、唯一 URL 标识短码 (Slug) 以及可选的自定义邮箱域名（仅纯域名格式，如 tenant.example.com）。
Owner, check All brands (*), and click Invite Member.
在组织行点击 Org Members 展开成员子面板。输入负责人的邮箱、初始密码（可选），选择角色为 Owner，勾选 All brands (*) 全部品牌权限，点击 Invite Member。
brand-1). Click Email host to verify or update the tenant domain override (e.g. app.organization.com), which ensures invitation links use the vendor's branded URL.
点击 Brands 子面板录入首个运营品牌（如 brand-1）；点击 Email host 配置商户专属二级域名（如 app.organization.com），确保下发的邀请函与激活链接均指向商户专属品牌入口。
Control which functional modules (Performance, Members, Cost Analysis, Compare Brands) and resource quotas (user seats, brand counts) each tier can access. 定义不同商业版本可启用的功能模块（核心业绩、会员分群、通道与厂商费率分析、多品牌PK）以及配额上限（成员席位、品牌上限）。
/system/plans, choose Free, Pro, or Enterprise.
在方案管理页点击对应套餐进入修改模式。
performance, transactions, members, channels, trends, compare_brands, method_fees, and game_providers.
勾选或取消功能模块开关。未勾选的模块将在租户侧边栏中全自动隐藏，并拦截直接访问。
Safely suspend an organization for non-payment or compliance violations. Deactivating an organization immediately invalidates active sessions and renders the dedicated LicenseBlocked shield across all user browsers.
用于商户逾期欠费或安全合规封禁。一旦在控制台将组织停用，该商户所有在线成员的会话均会即刻熔断并展示 LicenseBlocked 挂起界面。
/system/orgs. Locate the row corresponding to the target organization. Check the current status chip (reads active in green).
访问 /system/orgs，在组织数据表中找到目标租户，确认其当前处于正常运行的绿色 active 状态。
common.remove). The backend deactivates the tenant record and updates the status to disabled.
在操作动作列中，点击红色的 Remove 按钮。后端接口将该租户标记为停用，状态指示胶囊即刻变为灰色的 disabled。
auth:license-blocked, completely replacing the navigation shell with the LicenseBlocked.tsx barrier.
该商户旗下所有已登录用户的下一次网络请求将直接触发 HTTP 402 状态码。前端监听到 auth:license-blocked 全局事件后，立即切断所有业务路由，全屏展示“许可证已暂停，请联系系统管理员”的合规拦截面板。
Generate a secure cryptographic onboarding link for the vendor's primary executive. They use this link at /owner-setup to define their root password and bootstrap their organization.
为商户第一负责人生成高强度加密邀请链接。负责人通过 /owner-setup 页面自行设定初始密码并完成组织初始化建档。
Configure the transactional mail carrier used to send staff invitations, password resets, and alert digests across all organizations. 为全域系统配置事务邮件发送通道，支持工作人员邀请函、密码重置验证码及系统预警通知的实时下发。
EMAIL_HOST_NOT_CONFIGURED errors. Input your production dashboard base domain.
防止商户邀请 staff 时抛出 EMAIL_HOST_NOT_CONFIGURED 报错。填入系统公开访问域名。
Broadcast persistent banner announcements or carousel notices to all signed-in vendor operators and login screens (e.g. database maintenance windows, upstream BO API release updates). 向全平台所有已登录的商户运营人员及登录界面推送顶部横幅或置顶轮播公告（如服务器维护窗口、上游游戏厂商 API 割接通知）。
/system > Operations > Announcements. Click the primary action button to open the announcement editor card.
访问 /system > Operations > Announcements，点击右上角蓝色按钮展开公告编辑器。
Immutable forensic audit trail tracking all cross-organization actions: tenant creation, user suspension, role elevation, and email configuration modifications. 不可篡改的超级管理操作审计日志，用于事后回溯追责与合规安全审计：包含租户创建、封停、权限提权及核心配置变动的完整证据链。
/system/audit, select an Action Resource (Brand, Role, User, Invite), filter by specific actor email, or specify a date range.
在 /system/audit 界面，选择操作资源类型（如 Brand、Role、User、Invite），输入特定管理员邮箱或设定起始与截止日期。
AuditDetailModal. The popup displays precise GMT+8 timestamps, actor user ID, client IP address, and JSON diff payload.
点击任意一条审计行可弹出详情弹窗 AuditDetailModal。弹窗展示精确的 GMT+8 时间戳、发起人 ID、IP 地址以及完整的 JSON 结构体变更差异。
audit_log_YYYY-MM-DD.csv for security compliance.
点击表格右上角的 Export CSV 按钮，浏览器即可即时下载以日期命名的合规留存底册 audit_log_YYYY-MM-DD.csv。
An organization can operate multiple casino brands (e.g. Brand 1, Brand 2). Each brand maintains independent data, member rules, risk thresholds, and backfills. 一个商户组织下可平行运营多个品牌（如 旗舰娱乐城、体育线、亚洲厅）。各品牌间数据、风控参数、会员规则及历史回溯完全独立。
Sidebar > Management > Brands and opens the New Brand modal. Fill Brand Key (e.g. brand-1) and Display Name (e.g. Brand 1), then click Create Brand.
点击切换器底部的 + Add New Brand 按钮，系统将自动跳转至 Sidebar > Management > Brands 标签页。点击顶部的 + New Brand 打开模态框，输入 Brand Key（如 brand-1）与 Display Name（如 Brand 1），点击 Create Brand 完成创建。
Establish direct ingestion from the JK System Backoffice (BO Site). Requires a dedicated staff account created on the BO site, paired with the Merchant ID and Static 2FA Passcode issued by the Support Team. 与包网管理后台（JK System BO Site）建立直连数据管道。需在 BO 站点内部通过“员工管理”新建专用同步账号，配合技术支持团队派发的 Merchant ID 及静态 2FA 授权码完成握手认证。
60706).由 JK 技术客服/运维团队统一分配派发（如 60706）。
jk_sync_operator) with read permissions.切勿使用主管理员个人账号！请登录您的 BO 站点后台，进入员工管理 (Manage Staff) 模块新建一个独立的同步专用工作人员账号（如 jk_sync_operator）。
Account 2FA utilizes standard TOTP Authenticator Apps (e.g. Google Authenticator, Microsoft Authenticator, 1Password). TOTP is disabled by default for newly registered/invited accounts. Operators log in with their password first, then enable TOTP within their Profile page. 账号级 2FA 全面采用标准的 TOTP 身份验证器应用（如 Google Authenticator、微软身份验证器或 1Password）。 新账号初始状态默认为已禁用 (Disabled)。用户使用账号密码登录后，可在个人主页（Profile）中自主开启绑定。
| 2FA Scope / 应用场景 | Mechanism / 认证技术形式 | Activation Lifecycle / 开通与生命周期 | Where Configured / 入口位置 |
|---|---|---|---|
| 1. User Login TOTP (人员登录2FA) | Rolling 30s 6-digit code (Google/Microsoft Authenticator) | Disabled by default. User logs in with password, activates in Profile, then required on future logins. | Sidebar > Profile > Two-Factor (TOTP) |
| 2. BO Integration 2FA (包网对接静态码) | Static 6-digit Secret PIN | Provided by the JK Support Team; used for automated background data ingestion. | TopNav > Brand Switcher > BO Credentials (Procedure V2) |
/profile). Under the Two-factor authentication (TOTP) card, the status is currently Disabled. Click the Enable TOTP button.
点击侧边栏 Profile (/profile) 进入个人中心。在 Two-factor authentication (TOTP) 卡片中，当前状态显示为 Disabled。点击右下角的 Enable TOTP 按钮。
Setup expires in 10:00). Open Google Authenticator, Microsoft Authenticator, or 1Password and scan the QR code (or copy the manual secret key).
系统生成 256x256 规格二维码并启动 10 分钟有效倒计时（Setup expires in 10:00）。打开 Google Authenticator、微软身份验证器或 1Password 扫描屏幕二维码（或手动复制 Setup key 秘钥串）。
Authenticator code field, then click Verify and enable. System confirms with green toast: "2FA enabled".
输入验证器 App 显示的 6 位数字验证码至 Authenticator code 输入框，点击 Verify and enable。系统校验成功并弹出绿色提示："2FA enabled"。
totp-recovery-codes.txt or Copy to store them in your secure password vault. Each recovery code can be used once if your mobile device is lost.
系统即时生成 10 个应急单次恢复码。点击 Download 下载保存为 totp-recovery-codes.txt 或点击 Copy 复制至加密密码库。若手机丢失或无法使用验证器，可直接使用单次恢复码登入系统。
Status: Enabled · Recovery codes remaining: 10. To disable 2FA or regenerate recovery codes, entering your account's Current password is strictly mandatory before clicking Regenerate recovery codes or Disable 2FA.
开启后，卡片状态变更为 Status: Enabled · Recovery codes remaining: 10。若后续需要重新生成恢复码或关闭 2FA，系统强制要求输入当前登录密码 (Current password) 进行身份安全校验，随后方可执行 Regenerate recovery codes 或 Disable 2FA 操作。
/login transitions to the 2FA Challenge card. Enter the current 6-digit TOTP code (or an emergency recovery code) and click Verify and sign in.
后续日常登录时，在 /login 输入账号密码后，系统将自动展开 2FA 挑战验证卡片。输入验证器 6 位实时动态码（或应急恢复码）后点击 Verify and sign in 即可进入控制台。
totp-recovery-codes.txt emergency backup file.
在 Google Authenticator 或微软验证器中扫描界面二维码或手动录入秘钥串。输入 App 当前生成的 6 位实时动态码，点击 Enable TOTP。系统将生成并提示下载 totp-recovery-codes.txt 应急备用恢复码。
/login transitions to the 2FA Challenge screen.
Open your Authenticator app, type the 6-digit code, and enter your workspace securely.
开通后，每次登录在校验密码成功后将自动展开 TOTP 验证窗口。打开手机验证器输入最新的 6 位数验证码即可安全登入控制台。
Onboard operations, financial analysts, and marketing staff to your organization. Supports direct user account provisioning as well as individualized setup codes routing them through /staff-setup/:code.
邀请运营、财务分析师及市场推广人员加入组织。支持管理员直接开通成员账号，或生成专属激活码引导其进入 /staff-setup/:code 设置个人密码并开通工作台。
Sidebar > Management > Users, click the + New User button in the User Management card header. In the modal, fill Email, temporary Password (≥8 chars), Status (active), select Role, and define Brand Access (All brands or Restricted with clickable chips). Click Save.
在 Sidebar > Management > Users 页面，点击用户管理卡片右上角的 + New User 按钮。在弹窗中录入员工邮箱、初始密码（≥8位字符）、状态（active）、选择所属角色，并设定品牌权限（全部品牌或限定勾选品牌），点击 Save 保存。
staff or marketer), set validity days (1–30, default 7), and choose brand scope. Click Create invite. The URL is automatically copied to your clipboard.
在表格下方的 Staff Invites 区域，点击 + Invite 按钮。填入可选的目标邮箱、分配角色（staff 或 marketer）、设定有效天数（1-30天，默认7天）并划定品牌范围。点击 Create invite，系统自动生成专属链接并拷贝至剪贴板。
StaffSetup.tsx. They define their secure password, confirm, and are immediately authenticated into the vendor dashboard.
新员工打开专属激活链接访问 StaffSetup.tsx 页面。员工自行输入强密码并确认，系统即时完成建档并自动登录进入工作台。
Fine-grained control over report visibility, export rights, and configuration privileges according to company operational compliance. 依据企业内控安全合规标准，细粒度分配每个职能岗位的报表查看权、名单导出权及参数修改权。
Sidebar > Management > Roles tab. Review existing roles: the immutable system Owner role (holds all permissions) and any tenant custom roles.
进入 Sidebar > Management > Roles 页面。查看已有角色卡片：包含不可删除的系统内置 Owner 角色（具备全量权限）以及商户自定义角色。
Risk Officer), Key (auto-slugified, e.g. risk_officer), and toggle specific permissions checkboxes. Click Save.
点击卡片右上角的 + New Role 按钮。输入角色名称（如 Risk Officer）、唯一标识符（如 risk_officer）并勾选授予的具体权限复选框，点击 Save 保存。
performance, members, transactions, channels, methodFees, gameProviders, settings, and users. Verify that green checkmark chips align with your company compliance standards.
向下滚动至 Permission Matrix 卡片。权限按模块前缀分类展示：包含 performance、members、transactions、channels、methodFees、gameProviders、settings 及 users。确认绿色对勾与企业安全规范一致。
| Permission Code | Functional Scope / 功能范围 | Owner | Admin | Operator | Analyst | Viewer |
|---|---|---|---|---|---|---|
performance.view |
Executive Overview & KPIs | ✅ | ✅ | ✅ | ✅ | ✅ |
members.view |
Player Profiles & Segments | ✅ | ✅ | ✅ | ✅ | ✅ |
members.export |
Export CRM Spreadsheets | ✅ | ✅ | ✅ | ❌ | ❌ |
channels.view |
Channel Attribution & ROI | ✅ | ✅ | ✅ | ✅ | ❌ |
methodFees:view |
Payment Gateway Deductions | ✅ | ✅ | ❌ | ✅ | ❌ |
gameProviders:view |
Game Studio Splits & RTP | ✅ | ✅ | ❌ | ✅ | ❌ |
settings.edit |
Risk % & Exclusion Rules | ✅ | ✅ | ❌ | ❌ | ❌ |
users.view / edit |
Manage Staff & Brand Credentials | ✅ | ✅ | ❌ | ❌ | ❌ |
The primary command center for business owners and general managers. Answers immediate questions: How much cash was generated today? Are we profitable? Which payment gateways are trending? 管理层与运营总监的首要驾驶舱面板。回答核心商业问题：今日净现金流表现如何？当前胜率与亏损比率是否正常？各支付通道入款占比如何？
Gross Deposits + Gross Withdrawals (withdrawals stored as negative values).Net Cash Flow ÷ Gross Deposits.
• 净现金流 (Net Cash Flow)：总充值 + 总提款（提款在数据库中记为负数）。净现金流 ÷ 总充值。
PROFIT (<0%): House in strong net-win position.NORMAL (0%–50%): Standard commercial operation.MID RISK (50%–75%): Elevated withdrawal payouts.HIGH RISK (≥75%): Extreme payout alert; investigate transaction anomalies immediately.
• PROFIT (盈利) (<0%)：庄家大胜，处于极佳盈利状态。NORMAL (正常) (0%–50%)：常规健康商业运营区间。MID RISK (中风险) (50%–75%)：玩家出款偏多，需提高关注度。HIGH RISK (高风险) (≥75%)：红线预警，立即检查是否有博弈作弊或套利行为。
Granular transaction inspection ledger. Search individual deposits, crypto txids, manual bonus grants, and withdrawal approvals across all payment gateways. 高精度的交易记账明细。支持按会员账号、订单号、加密货币哈希、红利补单及支付通道流水进行联合交叉检索。
Sidebar > Transactions, enter player username (e.g. vip_player_88), system transaction ID, or blockchain transaction hash in the search field.
进入 Sidebar > Transactions 页面。在顶部搜索框输入玩家账号（如 vip_player_88）、系统单号或区块链哈希。
Deposit, Withdrawal, Bonus) and gateway method (e.g. USDT-TRC20, FPX Relay, Direct Credit). Verify settled amounts against external gateway receipts.
选择类型（充值、提款、人工红利）及支付渠道（如 USDT-TRC20、网银转账、第三方中继）。核对实收实付金额与上游渠道对账单是否吻合。
Track the journey of players from registration: First-Time Deposit (FTD) conversion velocity, Daily/Weekly/Monthly Active Users (DAU/WAU/MAU), and high-roller VIP progression. 追踪会员从注册入驻的完整成长轨迹：首充转化率（FTD）、活跃会员（DAU/WAU/MAU）以及大额高净值 VIP 的升降级动态。
Sidebar > Members, inspect today's First-Time Deposit (FTD) volume and the active ratio gauges (DAU/MAU stickiness).
在 Sidebar > Members 面板中，审查今日新注册首充人数及粘性活跃指标（DAU 与 MAU 比值）。
Cluster players into operational recency buckets (e.g. Active 1–7D, Slipping 8–14D, Dormant 15–30D, Churned 30D+). Export qualified player lists directly to Excel for SMS/VIP outreach. 基于 RFM 活跃度将玩家自动聚类至分层时间桶（如 高频活跃 1-7天、开始流失 8-14天、深度沉睡 15-30天）。支持一键导出对应人群名单供电销或短信触达。
Sidebar > Segments, view the player volume across the 4 configured recency buckets: Active (1–7 Days), Slipping (8–14 Days), Dormant (15–30 Days), and Churned (>30 Days).
在 Sidebar > Segments 页面，观察 4 组活跃分层卡片的玩家总数：高频活跃 (1-7天)、面临流失 (8-14天)、深度沉睡 (15-30天) 以及 已流失 (>30天)。
.xlsx workbook formatted for SMS gateways or VIP customer success re-engagement.
点击弹窗顶部的 Export Members (Excel) 按钮。系统将自动生成并下载标准 .xlsx 格式表格，无缝对接短信网关或专属电销团队开展召回挽留。
Attribute player registrations and deposits back to original acquisition sources (Google SEO, Telegram Affiliates, Influencer promo codes). Computes true Channel Efficiency Ratio and Net Return. 将玩家充值流水精准归因到原始引流入口（搜索优化、纸飞机代理、网红KOL推荐码）。自动计算各渠道的投入产出比与净创收效率。
Sidebar > Channels, review performance across channels defined in Brand Settings: registered member count, gross deposits, and bonus allowances granted.
在 Sidebar > Channels 页面，查看在品牌设置中绑定的各引流渠道成效：包含注册人数、充值流水总额及送出的红利彩金支出。
Net Cash Flow ÷ Bonus Given). Channels yielding high net cash with minimal bonus drag represent your highest ROI traffic funnels.
评估渠道产出效率比（净现金流 ÷ 红利支出）。高净入款低红利占比的渠道即为您投入产出比最高的优质获客源。
The Game Providers console gives full visibility into upstream game studio performance (e.g. PG Soft, Evolution Gaming, JILI, Pragmatic Play, CMD Sports). Operators sync aggregated deposit/withdrawal transaction snapshots from the BO site, auto-discover new wallet keys, and define contractual Revenue Share % fees to calculate net vendor costs. 游戏供应商分析控制台提供各上游游戏厂商（如 PG电子、Evolution真人、JILI、Pragmatic Play、CMD体育）的全面业绩透视。 运营团队可从包网后台自动拉取各游戏钱包的存提款汇总快照，自动发现新上线厂商，并配置约定的抽成分成比例 (Revenue Share %) 以精准核算厂商成本与净利润。
game_providers module enabled. If hidden, contact a System Admin.企业当前套餐必须包含 game_providers 模块；若侧边栏未显示，请联系超管升级套餐。
gameProviders:edit permission (to trigger sync and set fee %) or gameProviders:view (to view summaries).当前用户需具备 gameProviders:edit 权限（可发起同步与设定费率）或 gameProviders:view（仅查看权限）。
boEnabled: true (Procedure V2). The background sync service utilizes these credentials to call the upstream BO /reports/siteTransaction API.当前品牌已在顶部完成 BO 凭证绑定且状态处于 boEnabled: true（参见 Procedure V2）。同步引擎将借由此凭据自动调用上游 BO /reports/siteTransaction 接口。
2026-03-01 to 2026-03-31). Both start and end dates are required.
指定需要获取数据的起止日期（如 2026-03-01 至 2026-03-31）。起止日期均为必填项。
PG, EVO, JILI, PP, CQ9) are listed with their active statuses.
You can use the search bar to filter by wallet code.
在同一页面向下滚动至 Game Provider Settings 设置表。所有已自动发现的厂商代号（如 PG、EVO、JILI、PP、CQ9）均展示在列表中。支持通过搜索框快速筛选。
12.5 for 12.5%, or 15 for 15%). Must be between 0 and 100.
You can also enter a friendly Display Name (e.g. "Pocket Games Soft").
在 Revenue Share % 列中输入与上游游戏厂商约定的合同抽成分成百分比（如 12.5 代表 12.5%，或 15 代表 15%）。有效取值范围为 0 至 100。
同时可在 Display Name 列输入方便辨识的企业全称（如 "Pocket Games Soft"）。
Overlay KPIs from 2 or 3 operating brands side-by-side to compare player acquisition velocity, margin defense, and payment success rates. 将旗下 2 至 3 个独立品牌的关键指标并排同屏对比，直观洞察各品牌的获客增速、盈利率与支付成功率差异。
Sidebar > Compare Brands. In the top filter bar, pick 2 or 3 brands from your organization's brand portfolio.
访问 Sidebar > Compare Brands。在顶部过滤器中选择企业组织名下的 2 或 3 个品牌。
Customize quantitative thresholds per brand: High Risk % and Mid Risk % triggers, the calculation window for active member retention (e.g. 30 days), and recency bucket spans. 为每个品牌量身定制量化阈值：高亏损风险报警线、留存达标天数（默认30天）以及活跃度切片分层。
BrandSettingsPanel.tsx.
点击顶部品牌切换器，在当前品牌右侧点击齿轮图标，选择 Brand Settings。宽幅模态窗口展开并加载 BrandSettingsPanel.tsx。
High Risk % (e.g. 75) and Mid Risk % (e.g. 50). Note: High must be > Mid, and High ≤ 100%. Live chips immediately reflect: High ≥75%, Mid 50–75%, Normal 0–50%, Profit <0%. Click Save Risk.
在 Risk Thresholds 卡片中，输入高风险线（如 75%）与中风险线（如 50%）。注意高风险必须大于中风险且≤100%。预览胶囊即刻联动：高风险 ≥75%、中风险 50-75%、正常 0-50%、盈利 <0%。点击 Save Risk。
30 Days, basis: Last Visit Date). Next, in Recency Buckets, set Bucket 1 (e.g. 7d), Bucket 2 (14d), and Bucket 3 (30d). Buckets must strictly increase. Click Save Retention and Save Recency.
设置留存门槛天数（如 30天，基准为最后访问日期）。接着在 Recency Buckets 中分别设置时间桶 1（7天）、桶 2（14天）及桶 3（30天）。各时间桶必须严格递增。分别点击保存。
Prevent internal QA testing or company staff transactions from inflating operational revenue figures. Automatically strips excluded member records from all KPI totals, charts, and exports. 防止研发内部测试或员工自测存提款扰乱真实运营大盘。被排除的会员将自动从所有 KPI 指标、趋势图表及名单导出中实时剔除。
qa_tester_01) and click Add (or press Enter). The ID is added as a removable chip tag.
在品牌设置弹窗向下滚动至 Excluded Members 卡片。在输入框输入玩家 ID（如 qa_tester_01）并点击 Add（或回车）。该 ID 将立即以带 ✕ 删除按钮的胶囊标签呈现。
test, demo, qainternal, staging000000, 999999uid1, uid2
在下方网格中输入以逗号分隔的通配符特征（输入框失焦时自动保存生效）：test, demo, qainternal, staging000000, 999999uid1, uid2
| Symptom / Error Code | Root Cause / 根因剖析 | Immediate Resolution Procedure / 紧急处置方案 |
|---|---|---|
| EMAIL_HOST_NOT_CONFIGURED | The system does not know which base domain to construct for invite links. | Go to /system/settings. Enter your production frontend web domain in Default Invite Host (e.g. analytics.jk8.io) and click Save. |
| LICENSE_SUSPENDED (402) | The tenant organization has been suspended by system superadmins. | Contact Platform Superadmins. An admin must visit /system/orgs and switch status back to Active. |
| BO API AUTHENTICATION FAILED | Invalid Merchant ID, wrong BO staff credentials, or expired 2FA passcode. | Verify Merchant ID and 2FA code with Support. Re-verify the sync staff account inside the BO Site's Manage Staff module. |
| Numbers Look Wrong / Out of Sync | Brand filter mismatch, pending backfill queue, or unexcluded test deposits. | 1. Check TopNav brand selection. 2. Verify GMT+8 date range. 3. Check GlobalSyncStatus to ensure backfill has completed. 4. Verify test accounts in Exclusions. |
| High Risk Alert Triggered | Win/Loss ÷ Deposit ratio has exceeded the configured risk threshold (default 75%). | Inspect recent game bets in Transactions. Escalate to anti-fraud / risk team to verify whether player engaged in bonus arbitrage or bot gameplay. |